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IT Support Specialist

Impact

London, GB
  • Job Type: Full-Time
  • Function: IT
  • Industry: Sales & Marketing Software
  • Post Date: 07/08/2024
  • Website: impact.com
  • Company Address: 223 E. De La Guerra St, Santa Barbara, CA, 93101

About Impact

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.

Job Description

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

The IT Support Specialist is the first point of contact for 1000+ employees globally. You will be responsible for troubleshooting end user issues on various SaaS applications, hardware, network, and telecommunication systems. The role reports to the IT Manager located in New York City.

What You'll Do:

  • Work closely with the global IT team to provide support for your local office and other locations.
  • Responsible for keeping relevant stakeholders informed of any updates during the resolution of their requests.
  • User accounts - new user access, assists with issues, manage user permissions, and handling user terminations.
  • Troubleshoot and resolve SaaS issues.
  • Conduct research to understand, explain and resolve technology issues.
  • Communicate updates to users that have been or may be affected by a problem.
  • Utilizes help desk tracking software to present recommendations and improvements for user systems.
  • Support and troubleshoot AV systems for conference rooms and townhalls.
  • Research and implement new functionality.

 

What You Have:

  • 4+ years of end-user support.
  • Experience with implementing 3rd party applications.
  • Experience with creating technical documentation.
  • Site owner for local and regional offices.
  • Ability to work independently and think creatively. 
  • Experience supporting SaaS applications such as Google Workspace, Atlassian, and Slack, Zoom.
  • Experience with using a ticketing system such as Jira, Freshdesk, etc.
  • Ability to support predominantly a Mac based environment.
  • Ability to work independently on IT projects.
  • Experience with conducting SaaS usage audits.
  • Understand information security principles and best practices.
  • General knowledge of networking concepts.

 

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

 

Benefits:

  • Responsible PTO policy - take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
  • Training & Development - Free Coursera Subscription and PXA partnerships learning
  • Restricted Stock Units - 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Gym reimbursements
  • Technology stipend
  • Wellness App - Free Subscription to ‘Modern Health’
  • Pension Scheme, Health and Dental Insurance
  • Parental Leave
  • Free in office lunches several days per week 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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