- Job Type: Full-Time
- Function: Engineering Software
- Industry: eCommerce Enablement
- Post Date: 03/10/2025
- Website: impel.io
- Company Address: 344 S Warren St, Suite 200, Syracuse, New York 13202, US
About Impel
Impel offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioral data and AI technology to deliver hyper-personalized experiences at every touchpoint across the entire customer journey.Job Description
Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The company's end-to-end omnichannel solution leverages proprietary shopper behavioral data and generative conversational AI technology to deliver hyper-personalized experiences at every touchpoint. Impel's fully integrated platform works seamlessly with all major website, CRM, and DMS platforms. To date, the company has delivered 19 billion shopper interactions, influencing more than $5 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai.
Our Values
Relationships - We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.
Grit - We approach every activity and opportunity with tenacity and tireless execution.
Results - We achieve success for our partners and take personal accountability for everything we do.
Energy - We never settle, we constantly seek out new ideas with ambition and enthusiasm.
Inventiveness - We lead with curiosity, which drives us towards continuous learning and innovation.
Passion - We share an entrepreneurial spirit that inspires us to take initiative and be the best we can for ourselves and our teammates.
Customer - We prioritize building strong, lasting partnerships with our external and internal customers, fostering loyalty and mutual respect.
Job Summary and Responsibilities
As a full stack engineer, you’ll work on front- and back-end code to produce scalable software solutions. You'll participate in the complete software development life cycle, from conception to deployment. You’ll be part of a talented and experienced team headed by a lead engineer, building software used by thousands of customers and millions of consumers worldwide. Our modern technology stack includes Python, JavaScript, a wide variety of AWS services, and integration with generative AI models.
Develop, maintain, and execute against a product roadmap for our Service AI products.
Ideate, and drive data-driven decisions using various inputs
Responsible for the planning and execution throughout the product lifecycle, including collecting and prioritizing customer requirements, defining the vision, and ensuring delivery of high-quality features on time to achieve defined customer satisfaction goals
Partner closely with product operations team to ensure proper measurement instrumentation, monitoring, and reporting of product success post launch
Understand the dynamics and drivers of critical metrics and provide business recommendations accordingly
Communicate plans and progress to leadership and partner teams
Establish and refine processes to ensure quality and accuracy in the Service AI products and channels.
Develop, maintain, and execute against a product roadmap for our Service AI products.
Ideate, and drive data-driven decisions using various inputs
Responsible for the planning and execution throughout the product lifecycle, including collecting and prioritizing customer requirements, defining the vision, and ensuring delivery of high-quality features on time to achieve defined customer satisfaction goals
Partner closely with product operations team to ensure proper measurement instrumentation, monitoring, and reporting of product success post launch
Understand the dynamics and drivers of critical metrics and provide business recommendations accordingly
Communicate plans and progress to leadership and partner teams
Establish and refine processes to ensure quality and accuracy in the Service AI products and channels.
Qualifications
-Bachelor's or advanced degree in computer science or a related field
-At least one prior position or internship as a software engineer
-Hands-on experience with Python and JavaScript
-Comfortable with the Linux command line and Git
-Excellent communication and teamwork skills
-Great attention to detail
-Organizational skills
-An analytical mind
-Ability to share a code sample and give a walkthrough
Bonus points for:
-Experience with AWS
-Knowledge of SQL
-At least one prior position or internship as a software engineer
-Hands-on experience with Python and JavaScript
-Comfortable with the Linux command line and Git
-Excellent communication and teamwork skills
-Great attention to detail
-Organizational skills
-An analytical mind
-Ability to share a code sample and give a walkthrough
Bonus points for:
-Experience with AWS
-Knowledge of SQL
Compensation Statement
Competitive in geographical markets, globally.