Job Description

RedAwning.com, a leading short-term rental platform, is seeking a talented and experienced Account
Manager to join our team. As an Account Manager, you will be responsible for managing relationships
with our property owners and managers, ensuring their satisfaction, and maximizing their revenue
potential.
Location: Petaluma, CA (on-site preferred)
Compensation Range: $50,000 to $70,000

Responsibilities:

• Manage a portfolio of properties and build strong relationships with property owners and property managers.
• Respond promptly to owner inquiries and concerns, providing exceptional customer service.
• Analyze data and prepare reports on property performance, identifying opportunities for improvement.
• Work with the operations team to ensure that all properties are appropriately priced, marketed, and booked to maximize revenue.
• Collaborate with the sales team to expand our portfolio of properties and grow the business.
• Perform Go-Live calls and work closely with the onboarding team to successfully onboard new properties and address existing account issues.
• Minimize client churn, and work to discover and resolve issues before they turn into churn.
• Review listings as they go live to ensure they shine and will get bookings. Work with a variety of teams to develop client-facing marketing materials, collateral, FAQs, and more to bring our property owner program to a more self-service style program.
• Other duties as assigned.

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• 3+ years of experience in account management, property management, or a related field
• Knowledge of the short-term rental industry and platforms such as Airbnb, VRBO, and Booking.com
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and property management software

We offer a competitive salary, a comprehensive benefits package, and the opportunity to work with a
dynamic and growing company in the short-term rental industry. On-site employees work in a friendly,
relaxed, river-front office in the heart of Petaluma, CA, with company provided lunches, snacks, and
beverages. If you are passionate about providing outstanding customer service, building strong
relationships, and driving revenue growth, we encourage you to apply for this exciting opportunity with
RedAwning.com. We are committed to fostering an inclusive and diverse work environment and
welcome applicants of all backgrounds to apply.