The Infrastructure Specialist serves as the primary subject-matter expert for the Managed IT Care Portfolio. This role partners closely with sales teams, account managers, and clients to represent the organization’s capabilities, drive portfolio adoption, and provide strategic guidance across the full lifecycle of IT Care offerings. The ideal candidate brings deep hosting expertise enabling SaaS applications efficiently and effectively, has strong communication skills, and the executive presence required to engage confidently with IT leaders. The Infrastructure Specialist serves as the primary subject-matter expert for the Managed Services Infrastructure Portfolio, including hybrid cloud hosting, end-user computing services, service desk capabilities, and local infrastructure projects.

- Portfolio Leadership & Strategy: Own and evolve the Infrastructure Services Portfolio while aligning with healthcare standards.

- Sales, Pre-Sales & Client Engagement: Supports sales cycles and partners with account managers to expand client spending representing the broad Infrastructure services from MTS and how they serve clients.

- Enablement & Content Development: Create sales collateral, service descriptions and client-facing presentations.

- Customer-Facing Technical Expertise: Advise healthcare IT leadership on hybrid cloud hosting and infrastructure managed services.

- Events & Industry Awareness: Represent the company at healthcare tech events.

10+ years of experience in IT infrastructure, hybrid cloud hosting, end-user computing, or managed service.

- 5+ years of IaaS packaging and supporting sales engagements.

- Experience supporting or advising healthcare organizations.

- Strong understanding of modern infrastructure technologies.

- Executive presence and ability to engage IT leaders.

- Experience supporting pre-sales cycles, marketing, and Account Manager QBRs.

- Certifications such as Azure, AWS, M365, VMware, Cisco, CompTIA. - Background in MSP, hosting services, IT infrastructure consulting.

- Experience with product lifecycle or portfolio management.

- Knowledge of healthcare-focused platforms and cloud technologies: EHR systems.

Up to 20% travel