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Description

RCM360 is seeking a highly experienced and strategic Enterprise Account Manager to lead one of our largest and most complex client relationships. This role will focus on managing a multi-location enterprise client, supporting a large provider base, implementing new workflows and processes, and driving collaboration across offices to maximize performance and revenue outcomes.

This position requires strong Revenue Cycle Management expertise, strong eClinicalwWorks experience, exceptional relationship management skills, and the ability to lead change across diverse stakeholders while ensuring operational excellence and financial success for the client.

About RCM360

RCM360 is a St. Louis area–based team of eClinicalWorks billing and optimization specialists with extensive experience helping healthcare organizations improve revenue cycle performance. We partner with practices and health systems to increase cash flow, reduce denials, improve workflows, and drive sustainable revenue growth.
For more information, visit www.rcm360.net.

Position Summary

The Enterprise Account Manager is responsible for end-to-end ownership of a large enterprise client, including onboarding, go-live execution, ongoing performance management, process standardization, and revenue optimization across multiple locations. This role serves as the primary strategic liaison between RCM360, client leadership, providers, and internal/offshore teams to ensure alignment, accountability, and measurable success.

Key Responsibilities

Client & Relationship Management

• Serve as the primary point of contact for enterprise-level clients, building strong, trusted relationships with executive leadership, operational leaders, and providers.
• Lead enterprise client onboarding and go-live activities, ensuring a smooth transition and adoption of RCM360 processes.
• Manage client escalations and complex issues, driving timely resolution and clear communication.
• Ensure client satisfaction, long-term retention, and identification of expansion or referral opportunities.

Enterprise Operations & Process Implementation

• Lead the implementation of standardized RCM workflows across multiple offices and provider groups.
• Identify and break down siloed processes between locations to create alignment, efficiency, and consistent performance.
• Develop, document, and maintain SOPs tailored to enterprise client needs.
• Partner with client leadership to support change management initiatives and drive adoption of new processes.

Revenue & Performance Management

• Oversee AR performance, collections, and KPI benchmarks across all client locations.
• Analyze trends, identify root causes of performance gaps, and implement corrective action plans.
• Drive initiatives focused on improving success rates, accelerating cash flow, and increasing overall client profitability.
• Report performance outcomes to RCM360 leadership and client stakeholders compared to established goals.

Team Leadership & Collaboration

• Coordinate work across US-based and offshore teams to ensure productivity, quality, and accountability.
• Identify workflow, staffing, and training needs for internal teams and client staff.
• Facilitate regular meetings with internal teams, offshore teams, and enterprise client stakeholders.
• Provide training and education to client staff and providers as needed.

Reporting & Compliance

• Ensure accurate, timely documentation within systems to support transparency and communication.
• Maintain compliance with HIPAA and all company and departmental policies.
• Stay current with payer updates and proactively share knowledge with teams and clients.

Skills & Abilities

General

• Professional demeanor with strong executive presence
• Exceptional written and verbal communication skills
• Strong organizational and multitasking abilities
• Ability to work independently while leading cross-functional teams

Problem Solving

• Proactively identifies issues and implements solutions
• Comfortable navigating complex, high-impact situations
• Uses sound judgment when managing emotionally charged or high-stakes scenarios
• Delivers client-focused solutions aligned with business goals

Project & Change Management

• Ability to manage multiple large-scale initiatives simultaneously
• Effectively communicates progress, risks, and changes
• Drives accountability and follow-through across stakeholders

Technical & Professional Development

• Strong proficiency with RCM ystems and reporting tools
• Ability to quickly learn and adapt to new software and workflows
• Committed to continuous learning and sharing expertise with others

Benefits

• 401(k) with company match
• Health, Dental, and Vision insurance
• Company-supplied equipment
• Paid time off

Requirements

Minimum 5+ years of Revenue Cycle Management experience in an enterprise or multi-site clinic or RCM organization.

• Experience managing large, complex client accounts
• Experience with Cognizant/Trizetto preferred
• Experience working with offshore teams preferred

Job Details

• Job Type: Full-time
• Work Location: Remote
• Travel: Will vary by client but is a mandatory obligation of chosen candidate