Your Daily Mission (What You’ll Do) At Centauri Health Solutions, we don’t just process applications; we serve as a lifeline. For many Medicare members, a single phone call with our team can mean potentially saving on Medicare Premiums. We are looking for empathetic, driven individuals to join us as Medicare/Medicaid Eligibility Specialists (MMES). If you find deep satisfaction in solving complex problems and advocating for others, your mission starts here. You will be the voice of support and a trusted guide for members navigating the often-confusing world of government benefits. Compassionate Conversations: Make and receive calls with members needing to apply for or obtain or retain Medicaid, Medicare Savings Programs (MSP), and Low-Income Subsidies (LIS). The "Human Translator": Determine if individuals are eligible for Medicaid or LIS benefits through a series of simple questions. When needed, explain complex regulations and eligibility requirements in simple, warm, and patient terms. Application Mastery: Gather and verify sensitive personal and financial details to ensure 100% accurate enrollment and recertification. Regulatory Standards: Maintain strict adherence to HIPAA, state regulations, and company compliance standards. Database Navigation: Simultaneously manage multiple software systems and databases to track member progress and documentation. Schedule will be Monday to Friday, 11am to 7:30pm EST (9am to 5:30pm MST) The Ideal Advocate (Who You Are)You are the person friends and family turn to when they need help with something complicated. Fluent in Spanish (speak, read, write)Experience: 2–3 years in healthcare, eligibility screening, case management, or high-touch customer service. Subject Matter Interest: Knowledge of Medicaid, Medicare, SCHIP, or Special Needs Plans (SNP) is a major plus. Tech-Savvy: You are comfortable navigating multiple screens, Microsoft Teams, and Outlook while talking and typing, maintaining a warm conversation and documenting information in real time. Patience: You remain calm and professional, when faced with obstacles you see these moments as opportunities to build trust. Critical Thinker: You can manage difficult conversations and use probing questions to clarify information and find solutions. The Reality of the Role (Transparency Matters) To thrive in this position, you should enjoy a structured, performance-driven environment. High-Volume Engagement: This is a phone-based role. You will spend your day making and receiving calls. Scripted Excellence: To ensure total compliance, you will work within well-defined procedures. Your creativity comes from your tone and empathy while following the process. Goal-Oriented: You will be expected to meet daily and weekly production and quality goals. Efficiency allows us to help more people. Bonus: You will be eligible to receive bonus payments for exceptional performance.