Your Daily Mission

Outreach Specialists handle high-volume telephonic traffic with Hospitals and Providers on behalf of healthcare clients. Outreach Specialists seek to schedule or otherwise secure delivery of medical records from across the country.

Outreach Specialists will coordinate the medical record collection process, update contact and demographic information, schedule an exchange of medical records and coordinate any necessary follow-up.

The candidate for this position must have a disposition towards customer service, be assertive without being aggressive, and always maintain a professional demeanor. This position will require an expert knowledge of navigating the Centauri Advance system and working with the MRT team.

In addition to the summary described above, an Outreach Specialist II, must be crossed trained or have the equivalent experience to effectively perform key responsibilities of an Outreach Specialist for Premium Assist and/or Medical Record Technician.

Who You Are

• 1 year of experience working in a professional office environment
• Relevant call center experience, healthcare industry a strong plus
• High School Diploma or GED

• Able to navigate Windows-based screening system effectively
• Basic knowledge of Microsoft Office products
• Understand customer service processing requirements
• Place and receive calls via computer interface
• Track/monitor/retrieve information on calls
• Understands the management of call queues and has some experience in it
• Familiar with commonly used concepts, practices and procedures
• Cross Training in both Risk Adjustment Retro-Retrieval and Premium Assist Call Center
• Ability to multi-task and navigate complex process flows
• A pleasant disposition and ability to manage calls in a professional and courteous manner
• Ability to manage a high volume of inbound/outbound calls

The Reality of the Role

• Manage a high volume of outbound/inbound phone calls
• Manage documentation requests and scheduling of document exchange
• Follow-up on outstanding document requests that are past due
• Utilize email communication for retrieval or follow up of medical records
• Document all communications in Centauri Advance
• Work in a fast-paced environment

• Types and transmits correspondence as necessary
• Prepares for and participates in all appropriate meetings
• Performs miscellaneous administrative tasks as required
• Ensure you are logged in to work scheduled shift
• Willingness to Flex and work multiple Service Lines as needed. Specifically, Risk Adjustment Retro-Retrieval and Premium Assist Call Center
• Other duties as assigned