Role Overview:

Provides operations functions in one or all of the following areas: operates high volume printing equipment, performs associated printing tasks, operates high volume document scanning equipment, operate high volume mail processing equipment. Sorts, distributes and handles incoming and outgoing mail/, as well as preparing mailing for distribution to vendor for the application of necessary postage. This position reports directly to the Print/Imaging Center Leader. This role will work with a team in the center and will be cross trained on various equipment offering back up and support for each functional area.

Position will be onsite at our office: 9445 Rockside Rd, Suite 125, Valley View, OH 44125

Role Responsibilities:

• Runs high volume printing machines and performs finishing work
• Operate high volume scanners
• Operate image handling software
• Operate MS Office and Email systems
• Ensures Printers are working properly, stocked with paper and replaces toner as needed checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes mail to company personnel and/or designated drop-off points as required.
• Calculates and maintains some machine accounting data
• Performs duties related to the shipping and/or receiving of materials.
• Uses paper cutter, mail inserter, scanners and production printing equipment
• Uses all printing, folding/inserting & scanning equipment, calculator, postage meter and some PC.
• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
• Other duties as assigned

Role Requirements:

• Basic knowledge of Microsoft Office products including proficiency with Excel
• Knowledge on operation of printers/scanners/folder & inserter
• Print/mail operations experience
• Understand customer service processing requirements
• Track/monitor/retrieve information on calls
• Basic mathematics
• Ability to apply new concepts quickly
• Good logical reasoning skills
• Strong interpersonal skills
• Requires high school diploma, GED and equivalent work experience
• Experience in shipping/receiving preferred or prior experience working in a print/imaging center