Senior Enterprise Apps Partner - Atlassian Specialist
appfire
At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose.
Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered.
Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.
Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.
No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire.
About Appfire
Appfire is a leading global provider of enterprise apps connecting the world’s top platforms. Now serving tens of thousands of organizations, including many of the Fortune 500 across DevOps, Service Management, and beyond, we operate across 28 countries, as a remote-first organization. Our flagship products include: Appfire Flow, JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.
About the role
The Senior Enterprise Applications Partner focuses on collaborating large projects / processes and applying subject matter expertise with respect to identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives for Enterprise Applications integrated with business processes/data and IT infrastructure (i.e., an “application system”). Senior Enterprise Apps Partner are in charge of implementing and analyzing complex systems for development, which includes planning, development, testing, documenting, and deployment processes for both development and production environments. Strong organizational skills and the ability to multitask on separate projects are important, and their main responsibilities often focus on systems design, automation, and maintenance. They also develop efficient budgets, troubleshoot problems, manage risks, and schedule deadlines for technical deliveries.
What you will do:
- Lead, mentor, and manage a team of Atlassian Platform Administrators and Engineers in configuring, customizing, and administering JIRA, JSM, Confluence, Bitbucket, and GitHub/Jenkins.
- Collaborate with stakeholders to understand business requirements and translate them into effective solutions using the Atlassian toolset.
- Participates in comprehensive evaluations of business requirements, developing detailed specifications, and validating the different solutions with business stakeholders
- Manage and optimize user permissions, groups, and access controls across Atlassian applications to ensure security and compliance.
- Design and implement complex workflows, issue types, fields, and screens in JIRA to support various teams and projects.
- Oversee the installation, upgrade, patching, and lifecycle management of Atlassian Data Center/Cloud instances, ensuring high availability (HA), disaster recovery (DR)
- Evaluate, select, and integrate third-party Atlassian apps to enhance functionality and meet business needs.
- Drive complex automation and workflow enhancements using Groovy (ScriptRunner) and REST API integrations (Python/Bash) for system health, reporting, automating, and other automation purposes.
- Provide technical guidance, mentorship, and training to team members on Atlassian toolset usage, best practices, and troubleshooting.
- Manage the operational performance of the established JSM service desk. Responsibilities include daily monitoring of ticket volume, conducting team discussions to address technical ambiguities, managing all service escalations, and preparing detailed reports for higher management on SLA breaches and key throughput metrics
- Monitor system health, performance, and security, and implement proactive measures to mitigate risks and ensure compliance.
- Stay current with Atlassian product updates, industry trends, and best practices, and make recommendations for continuous improvement.
- The candidate should also have expertise in cloud platforms such as AWS, Azure, and GCP, including compute, storage, databases, serverless technologies, and networking services.
- Experience with CI/CD pipelines and tools such as Jenkins, GitHub CI/CD, and Bitbucket is desired.
What you will need:
- 8+ years of progressive experience in Atlassian administration, with 3+ years in a leadership/management capacity over engineering teams.
- Strong experience with Jira Cloud administration (projects, workflows, schemes, automations)
- Extensive expertise in configuring, customizing, and administering JIRA, JSM, Confluence, and Bitbucket in large-scale environments.
- Solid understanding of AWS cloud services and infrastructure patterns.
- Strong scripting capability (Python, Bash) and Hands-on experience writing YAML-based automation scripting (eg, CloudFormation, Terraform)
- Proficiency in containerization technologies such as Docker and container orchestration platforms like Kubernetes would be an added advantage
- Strong knowledge of Atlassian toolset architecture, administration, and configuration best practices.
- Demonstrated experience in managing and integrating third-party Atlassian apps, plugins, and add-ons.
- Proficiency in scripting and hands-on experience with ScriptRunner for JIRA and Confluence.
- Solid understanding of software development lifecycle (SDLC) and agile methodologies.
- Excellent analytical and problem-solving skills, with meticulous attention to detail.
- Strong communication and collaboration skills, with the ability to interact effectively with stakeholders at all levels.
- Atlassian certifications (e.g., JIRA Administrator, Confluence Administrator, Atlassian Certified Professional) are a plus.
What do we offer:
- Meaningful work in a product-first organization
- Equity - Every Appfire team member has the opportunity to share in our success through company equity, fostering a true sense of ownership and connection to our growth.
- Work from home allowance - To support your remote work setup, Appfire provides a work-from-home allowance of up to INR 12,000 per year, paid monthly.
- Training and personal development - Appfire invests in continuous learning through Appfire University and Udemy interactive platforms
- Paid Time Off, Health & Well-being - Employees enjoy 21 days of paid annual leave, 10 paid public holidays. After completing 5 years of work at Appfire paid annual leave will increase to 26 days.
- Insurance Coverage - Appfire provides comprehensive group health insurance for you and your family, including dependent parents, at no additional cost. Coverage also includes parental protection, personal accident insurance, and term life insurance aligned with job level. In addition, we offer telehealth services with access to qualified doctors for everyday health needs.
- Volunteering - Every employee receives 3 fully paid days annually to contribute to Appfire Town, our Corporate Social Responsibility (CSR) initiative supporting local communities.
- Crèche benefit for employees coming to the office to help parents balance work and childcare.
- Flexibility that fits how you work best - This role is fully remote within India, with the option to work from our Hyderabad office, if you enjoy an on-site setting or like dropping by the office occasionally.
#Li-remote
About Appfire
A people-first approach to business
Since its inception, Appfire has been a remote-first company. With 850+ employees (who we call fireflies) across 28 countries, we foster an environment where everyone is respected. We invest in team members by ensuring they grow professionally and personally.
Making an impact
At Appfire, CSR means embedding purpose, responsibility, and impact into everything we do. We use our people, products, and partnerships to make a meaningful difference in the world, we act responsibly as a business, and we empower communities while strengthening our skills and culture and fostering belonging across Appfire.
In 2015, Appfire joined the Pledge 1% network of organizations committed to philanthropy. Appfire has since grown our Pledge 1% program to include all four pledge types — product, profit, equity, and employee time. We were among the first to do this, and we’re proud that Pledge 1% is part of our evolution.
Our business
Appfire mission to equip and connect every team so they can plan and deliver their best work. We are committed to building a durable, multi-generational business, and to evolving, innovating, and scaling in a way that ensures stability and opportunity for years to come
What’s our secret sauce?
- We follow teams. We do our research and build software that solves real-life collaboration challenges while being easy to implement and a joy to use. We’re proud to support over 20,000 customers and growing, including 55% of the Fortune 500. From the entertainment delivered by Netflix to the devices crafted by Samsung, and Dell Technologies and the financial transactions handled by Visa, Edward Jones, and US Bank, Appfire’s technology is indispensable. Our products also play a pivotal role in streamlining operations and fostering innovation at companies like Tesla and significant institutions such as NASA, Boeing, and many more.
- We enhance. Our software is designed to give developers, knowledge workers, and teams the ability to extend and get greater value from the platforms they’ve invested in and enjoy. So far, our solutions extend and enhance the capabilities offered by Atlassian, Microsoft, monday.com, and Salesforce.
- We build bridges and invest in our partners. Appfire's success is underscored by its channel program as its primary path to market. Today, Appfire has a dedicated Channel team supporting 800+ channel partners.
- We make security and privacy a priority, but we also keep it simple for our customers. We’ve achieved International Organization for Standardization (ISO) 27001 and ISO 27017 and System and Organization Controls (SOC) SOC 2, Type I and SOC 2, Type II certifications. Our award-winning Appfire Trust Center, offers our customers, partners, and prospects the latest security, privacy, and compliance information, including pre-completed questionnaires (CAIQ, SIG, and VSA) with an accelerated NDA process and just one EULA to cover it all.
Market recognition
Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.
Equal Employer Opportunity (EEO)
Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.
Req ID: 800
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